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Bolch, Gunter ;
Essafi, Lassaad
:
Time Dependent Priorities in Call Centers.
In: Begain, Khalid
;
Bolch, Gunter
;
de Meer, Hermann
:
11th International Conference on Analytical and Stochastic Modelling Techniques and Applications
(ASMTA'04
Magdeburg 13.-16.06.2004).
2004 ,
S. 116 - 122.
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